Redcar & Cleveland Borough council (RCBC) required a modern, WCAG 2.1 AA compliant website that provides easy access to information for the residents, partners and stakeholders, whilst accelerating their start of digital transformation and future development.
LocalGov Drupal (LGD) is a publishing platform created by councils, for councils. We worked in collaboration with Annertech and the RCBC team to deliver a new and improved website powered by LGD to replace their outdated and inaccessible former website. The redevelopment was based on the feedback and data established during the various phases of the project.
To ensure the website platform met the GDS standards, the project was split into 4 phases: Discovery and strategy, Alpha, Beta and Launch.
This phase ensures that the RCBC team understands what their needs and priorities are, so that any changes and development is based on qualitative and quantitative data and not assumptions.
The purpose of this phase is to get a selection of internal stakeholders first look at the new site and conduct user testing. This provides all parties with feedback on key improvements, identified bugs and functionality issues that can be fixed before the website is viewed by external users.
It’s also an opportunity to test for accessibility and best practices across content allowing us to tailor content / design workshops moving into the next phase.
The purpose of the Beta phase was to complete more in-depth user testing with a wider variety of stakeholders and end users. This collates a large amount of feedback on areas that need improvement, and the areas that are ready for the launch.
All of the teams worked collaboratively to closely identify the challenges throughout the project, to ensure the issues were resolved in partnership. Through the procurement process, we were chosen as the preferred supplier due to our extensive knowledge, our council experience within the team and the understanding of how councils work, their process and hurdles. We purely focus on the design and build based user research and not making assumptions.
Redcar & Cleveland is an amazing Borough, with proud people, strong communities, outstanding landscapes and an exciting future. They have high aspirations for thriving communities and a thriving economy. This Council has a crucial role to play to support residents and improve quality of life for local people, especially those in greatest need.
LocalGov Drupal (LGD) is a collaboration of councils and suppliers, working together to design and develop an accessible, open source (Drupal) website platform. We work with councils to help them prepare and migrate their website to LGD, connecting their corporate priorities and goals with the voice of their end users.