Intelligent Automation

Streamline and automate repetitive, manual processes so that your teams can focus on higher-value tasks, improving efficiency, accuracy, and productivity.

Intelligent Automation can be applied across a wide range of enterprise systems, and across multiple departments, to automate time-consuming processes like data entry, invoicing, and customer service interactions.

We work with leading automation tools like UiPath, Automation Anywhere, and Blue Prism. These tools are designed to enhance automation capabilities, enabling your organisation to scale operations effectively and reduce operational costs.

Our service focuses on identifying the best automation opportunities within your organisation and integrating Intelligent Automation with your existing systems. We evaluate more complex automation scenarios, to ensure your Intelligent Automation solution is future-proofed and scalable. By leveraging advanced tools, we help you unlock the full potential of Intelligent Automation while ensuring compliance with public sector regulations and best practices.

What’s included?

Step 1:

Scope and planning workshop

This establishes the foundation of the project ensuring a shared understanding of the goals and scope of the intelligent automation solution from the outset.

Step 2:

Customer Journey and Process Review

Our team conducts a detailed review of your existing customer journeys and internal processes to identify opportunities for automation.

Step 3:

Stakeholder and User Engagement

We engage with key stakeholders and users to gather insights and requirements, ensuring that the new intelligent automation solution aligns with both business goals and user needs. This step ensures the automation is practical and user-friendly, providing real value to your organisation.

Step 4:

Technical Discovery

We perform a technical review of your existing systems, such as ERP, CRM, or data warehouses, to understand how the intelligent automation will integrate with your infrastructure. This step helps identify any potential technical challenges and ensures smooth integration with your enterprise systems.

Step 5:

Process Mapping and Specifications

We map out the specific processes to be automated, detailing each step and defining the technical specifications required for successful automation. This includes identifying potential AI/ML components where appropriate, to handle more complex automation tasks.

Step 6:

Configuration and Setup

Our team configures and sets up the intelligent automation solution based on the specifications and processes identified. We ensure that the intelligent automation system is tailored to your business needs, automating repetitive tasks and integrating seamlessly with your systems.

Step 7:

User Acceptance Testing

We conduct thorough user acceptance testing (UAT) to ensure the intelligent automation solution works as expected. This includes gathering feedback from end users and making any necessary adjustments before the final deployment. UAT ensures the intelligent automation system meets your operational needs.

Step 8:

Training and Knowledge Sharing

We provide training for your teams, ensuring they understand how to use, monitor, and maintain the intelligent automation system. This step ensures that your staff are equipped with the skills to manage the solution long-term, maximising its value for your organisation.

Step 9:

Deployment and Support

Once the intelligent automation solution has been tested and your team is trained, we deploy it into your live environment. We offer go live support to ensure the system operates smoothly and to help address any issues that may arise after initial deployment.

5 Deliverables and benefits you’ll receive

Process review and automation mapping
A comprehensive review of your current processes, along with a map of the workflows that can be automated. This includes clear recommendations on how automation can improve efficiency and reduce manual work.
Configured and tested Intelligent Automation solution
A fully configured Intelligent Automation solution tailored to your organisation’s needs, tested and validated to ensure it works effectively. This includes automating key processes and integrating with your systems.
User acceptance testing (UAT) report
A detailed report on the results of the UAT, including user feedback and any necessary adjustments made to the solution, providing confidence that the solution will perform effectively once deployed. It also ensures any issues are addressed before going live.
Training and knowledge sharing materials
Training sessions and resources to help your team understand how to manage and monitor the automation system. This includes practical guidance on maintaining the system and addressing any issues that may arise.
Deployed Intelligent Automation system and support
A fully deployed automation system implemented across your organisation, with support during the rollout and go live phase to ensure a smooth operation. Our team will be on hand to resolve any immediate issues, ensuring the Intelligent Automation system functions as intended.