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Drupal web development

An end-to-end Drupal website development service for UK public sector organisations.
From discovery and design through to launch and continuous improvement.

Who we work with

You need a website platform that is secure by default and accessible to all users. It also needs to be manageable by non-technical content teams and able to connect with your back-office systems.

Drupal is the open-source content management system (CMS) trusted by government and public sector organisations. UK central and local government have used it since before the GDS Service Standard was published.

Invuse builds Drupal websites for UK public sector organisations, guiding you through the full process from discovery and requirements through to design, development, accessibility testing against WCAG 2.2 AA, and launch. Testing happens with real users, including assistive technology users. A training programme and continuous improvement framework are included to keep your platform performing long-term.

Download our complete services brochure

Stage 1 - Research and Discovery

What’s included? 

Step 1:

Scope and planning workshop

We start with a workshop to define the scope, objectives, and key requirements for your new Drupal website. This helps ensure all stakeholders are aligned from the outset and sets a clear path for the project.

Step 2:

Requirements gathering

We work closely with your team to gather and document the technical, functional, and user experience requirements for the new website. This ensures that all aspects of the website are planned with your organisation’s needs in mind.

Step 3:

Stakeholder and Subject Matter Expert (SME) engagement

We analyse your website’s data and user behaviour to uncover insights about how visitors interact with your current site. This helps us understand what works well, what needs improvement, and how we can optimise the user experience.

Step 4:

Present findings and roadmap recommendations

We compile all insights and findings into a comprehensive report and recommendations roadmap, outlining a clear path forward for your Drupal website, including proposed timelines, priorities, and next steps.

Stage 2 - Design, Develop, Test and Repeat

What’s included? 

Step 1:

Sprint planning and define specifications

We kick off the development phase with sprint planning sessions to define the specifications for each stage of the project. Our agile approach ensures development remains aligned with your objectives and adapts to any changes or feedback.

Step 2:

Define technical specifications

We work with your technical team to define the technical architecture and specifications for the website, ensuring that the build is scalable, secure, and aligned with your organisation’s IT environment.

This includes integration planning for existing council systems such as CRM, forms, payments, Active Directory/SSO and case management tools. Drupal’s modular architecture supports integration with most public sector back-office platforms without custom development.

Step 3:

UX prototypes with brand guidelines

Our design team creates UX prototypes that reflect your brand guidelines and user needs. These prototypes are tested with real users and refined based on feedback to ensure a user-centred design.

Step 4:

Website development

We develop your website using Drupal, incorporating all agreed features and functionalities. Our development process focuses on delivering a secure, scalable, and accessible website that performs well across devices.

Step 5:

Support in creation of IA and content

We assist in creating a clear and logical IA for your website, ensuring that content is well-organised and easy for users to navigate.

Step 6:

Web and mobile functional testing

Our team conducts thorough testing across web and mobile platforms to ensure all features work seamlessly and the website performs well on different devices and browsers.

Step 7:

User and accessibility testing

We perform detailed user and accessibility testing to ensure the website meets WCAG 2.2 AA standards and provides an inclusive experience for all users, including those with disabilities.

Step 8:

Delivery of training programme

We provide comprehensive training for your team, equipping them with the knowledge and skills to manage the website effectively after launch.

Step 9:

Creation of 3,6 and 12 month roadmap

We develop a strategic roadmap for ongoing development and optimisation, ensuring your website continues to meet user needs and supports your organisational goals over time.

 

Deliverables and benefits you’ll receive

  • Comprehensive research and discovery report
    A detailed report that summarises everything we found during the research and discovery phase. This report includes feedback from stakeholders and users, an analysis of your current website’s content and structure, and a gap analysis comparing your current platform to Drupal.
  • Clear roadmap and recommendations
    A practical roadmap that outlines the steps to move your website to Drupal, including timelines, priorities, and key tasks. It also offers specific recommendations to improve the website’s usability, accessibility, and content management.
  • User-centred website design and prototypes
    UX prototypes and design concepts for your new website, created according to your brand guidelines and tested with real users. These designs focus on making a website that is accessible and easy to use for your community.
  • Fully developed Drupal website
    A fully functional website built on the Drupal platform, tailored to your users' needs. The website will include all agreed features, be optimised for web and mobile, and meet all accessibility and usability standards.
  • Account management
    A dedicated account manager who will be your main point of contact throughout the project and beyond. They will provide ongoing support, and ensure everything stays on track and aligns with your council's goals.
  • Continuous improvement and KPI monitoring framework
    A robust framework designed to support the continuous improvement of your website. This includes the identification of key performance indicators (KPIs) crucial to monitoring the success of the site. The framework provides a structured process for regularly reviewing performance, gathering user feedback, and making iterative improvements. It also includes tools and methodologies for tracking progress and reporting on KPIs to ensure ongoing alignment with your organisational goals.