Accessibility Excellence
Our Accessibility Excellence service offers a comprehensive, end-to-end solution designed to ensure your digital platform not only meets but surpasses the latest accessibility standards.
Building on our foundational Compliance Check, this service includes everything from in-depth platform reviews and rigorous accessibility testing to hands-on user testing with assistive technology users and detailed retesting after issues have been resolved. We also provide expert guidance in crafting a clear and effective Accessibility Statement that highlights your ongoing commitment to inclusivity.
What sets this service apart is our dedication to real-world usability. By involving actual users who rely on assistive technologies, we ensure that your platform is genuinely accessible and user-friendly for everyone, beyond mere compliance. Every recommendation is backed by thorough testing and expert analysis, focused on enhancing the overall user experience and ensuring that all users can interact with your platform effortlessly.
With our Accessibility Excellence service, you’re not just meeting regulatory requirements—you’re elevating your platform to be a benchmark of usability and inclusivity. Let us help you create a digital environment that truly serves all your users and aligns with your organisation’s values of accessibility and excellence.
What’s included?
Scope and planning workshop
Our process begins with a collaborative workshop where we work closely with you to fully understand and define the goals and objectives of your accessibility project. This session ensures that all stakeholders are aligned, and we establish a clear plan of action tailored to your specific needs. This step is crucial for setting the foundation of the project and ensuring that our efforts are focused on the areas that will bring the most value to your organisation.
Accessibility testing against WCAG 2.2 AA standards
We conduct thorough accessibility testing on your digital platform, evaluating each screen and function against the WCAG 2.2 AA standards. Our approach combines automated tools with manual testing techniques to ensure comprehensive coverage. Testing is performed across a variety of operating systems and web browsers to ensure your platform is accessible to all users, regardless of how they access your services. This rigorous testing process identifies any barriers that may prevent users with disabilities from fully engaging with your platform.
Usability testing
To ensure that your platform works effectively for all users, we engage individuals who rely on assistive technologies, such as screen readers, voice recognition software, and magnification tools. These real-world users test your platform’s functionality, providing valuable insights into how accessible and user-friendly it truly is. This testing helps us identify usability issues that automated tests may miss, ensuring a more inclusive user experience.
Evaluation report
Following the testing phase, our experts compile a detailed evaluation report that outlines our findings. This report includes visual aids and clear, step-by-step instructions to help you understand the issues identified and how to address them. We present this report in an interactive session, allowing you and your team to ask questions and gain a thorough understanding of the necessary improvements. The report not only highlights current compliance gaps but also provides actionable recommendations to enhance accessibility.
Accessibility retest
After the identified issues have been addressed, we perform a comprehensive retest to verify that all accessibility barriers have been effectively resolved. This retesting phase is crucial to ensuring that your platform now fully meets WCAG 2.2 AA standards and provides a seamless experience for all users. Our thorough approach gives you confidence that the improvements made are successful and sustainable.
Review of accessibility statement
After presenting the evaluation report, our accessibility experts assist you in crafting your accessibility statement. We share best practice examples and provide guidance on how to effectively communicate your commitment to accessibility. This statement is a public declaration of your dedication to inclusivity, outlining the measures you’ve taken to comply with accessibility standards and your plans for ongoing improvements. It serves as a vital document that reinforces your organisation’s commitment to providing an accessible experience for all users.
Deliverables and benefits you’ll receive
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Detailed report on findings against WCAG criteria
A comprehensive report that outlines all identified accessibility issues, including WCAG 2.2 AA failures, and provides best practice suggestions for enhancing the user experience. This report is presented with clear explanations and visual aids, making it easy to understand the issues and the impact they have on users. -
Recommended resolution steps for compliance issues
For each accessibility issue we find, you’ll get clear and specific steps to fix both technical and non-technical problems. These recommendations are tailored to your platform’s needs and include best practice tips to avoid future issues. We also prioritise the fixes based on how serious the problems are—whether they are minor, major, or critical. -
Results of user testing with assistive technology
A report that shows the results of testing your platform with users who rely on assistive technologies. This report includes their feedback on how easy the platform is to use and any other issues they faced. It highlights real-world problems that might not be found through automated testing alone. -
Retesting results and validation report
A clear report that shows the results of the retesting we’ve done after the initial issues were fixed. This report confirms that all the accessibility problems have been resolved and that your platform now meets WCAG 2.2 AA standards. -
Accessibility statement updated
A clear and professional Accessibility Statement, created with our expert guidance. This statement explains your commitment to accessibility, the actions you’ve taken to comply with standards, and your plans for future improvements.