Woking, Surrey (25 SEP 2024) – Invuse, an INV Group company and a trusted partner in digital transformation, has successfully completed a comprehensive accessibility and usability audit for Manchester City Council, ensuring their online form systems meet the highest standards of inclusivity and efficiency.
The project focused on two key areas: the council’s customer-facing portal and its employee-facing portal. Invuse conducted thorough testing against WCAG 2.2 AA standards, combining automated tools, manual checks, and usability testing to identify issues that technology alone might miss.
Key activities included:
- A comprehensive WCAG 2.2 AA compliance audit, with plain-English recommendations.
- Evaluation of best practices and readability, providing clear guidance on resolving accessibility barriers.
- Ongoing support to the council’s development team during the implementation of fixes.
The audit’s outcomes highlight Invuse’s dedication to ensuring digital systems are accessible, user-friendly, and future-proof. By focusing on actionable insights, Invuse empowered Manchester City Council to enhance its digital services for both citizens and employees.
This project reinforces Invuse’s reputation as a leader in accessibility and usability, having supported numerous councils and local authorities, including Essex County Council and the London Borough of Barking & Dagenham.
Jamie Garrett, Managing Director of Invuse, said:
“Accessible design is about more than compliance – it’s about creating digital services that truly work for everyone. Working with Manchester City Council on this project has been an excellent opportunity to demonstrate how thoughtful, people-centred design can improve usability and inclusivity for both customers and employees alike.”
About Invuse
Invuse empowers government bodies to revolutionise their digital services, delivering substantial time and cost savings while boosting operational efficiency. Our proven expertise in public sector digital transformation ensures seamless integration of cutting-edge technology with user-centric design. We help you meet and exceed your efficiency targets, ultimately providing better value for taxpayers and improved services for the general public.
Our services include:
Invuse’s innovative approach ensures our clients are equipped to meet their users’ needs while achieving their organisational goals.
To learn more about Invuse, visit invuse.com.
Invuse is part of the INV Group.