The challenges Invuse helped to overcome

• Brighton and Sussex University Hospitals NHS Trust (BSUH) and Western Sussex Hospitals NHS Trust (WSHT), as individual trusts, had previously followed very different approaches and priorities for their individual websites, intranets and digital real estate.
• The new trust had a set of new values to achieve collectively. Blueprints for the new services had to be aligned to the new set of values and ensure users that were part of the project were made aware of these.
• User journeys and habits were very different across both organisations. The website and intranet discovery had to capture requirements to simplify merging platforms, and remove duplication.
• The trusts were already merging and therefore the new platforms were urgently needed to avoid any confusion for patients moving forward.
• Each trust had its own set of digital applications that hosted important data, which would need to be integrated with the intranet/website. The discovery needed to help the new trust’s IT department evaluate each application, to understand how to approach this, where to merge data and which platforms to keep or retire moving forward, based on the data being hosted on each.