User Testing

Understand your users current experience and validate your research

Our User Testing approach

Scenario Testing

In our scenario testing we ask users to complete a number of specific tasks and observe their progress. Recording the time and route users take provides a benchmark to retest all future improvements against.

Card sorting

We facilitate sessions with a selection of users to understand how they would logically group elements on your platform. When all the users have agreed the mutually logical grouping of the platform elements, we move onto identify the best labels for these groups.

Tree Testing

To test your existing information architecture structure tree, we invite users to navigate though the various levels of your platform to achieve a range of tasks. Observing the progress users make, we establish elements of the structure that work and where changes could improve user success rate.