We'll review your existing platform features to analyse the behaviours of your users, and map the journeys they take on your platform.
Your platform analytics will help us to identify the features that are, and are not, popular with your users in order to identify trends, challenges and room for improvement.
We'll look at key pages and search terms, identifying key metrics for benchmarking success, for example, bounce rate.
Reveal the voice of your users on their current platform experiences, allowing you to identify areas for improvements that will increase usability and engagement.
We'll engage with your stakeholders to understand their current frustrations and future desires, creating priorities and bringing their vision to life.
We'll benchmark the current user experience of your platform to understand how your users think, whilst identifying improvements that will provide a better user experience and information architecture.
Organising your priorities into a 12 month roadmap enabling a rolling delivery of enhancements that will keep your users engaged and along for the journey.
Recommendations and Report
We'll collate all of the research and recommendations into a series of reports that clearly detail the research undertaken and the actions required.
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