Platform Discovery

Understand the opportunities available to unlock the full potential of your platforms

What does a Platform Discovery include?

Platform Audit

We'll review your existing platform features to analyse the behaviours of your users, and map the journeys they take on your platform.

Analytics Review

Your platform analytics will help us to identify the features that are, and are not, popular with your users in order to identify trends, challenges and room for improvement. We'll look at key pages and search terms, identifying key metrics for benchmarking success, for example, bounce rate.

User Research

Reveal the voice of your users on their current platform experiences, allowing you to identify areas for improvements that will increase usability and engagement.

Stakeholder Engagement

We'll engage with your stakeholders to understand their current frustrations and future desires, creating priorities and bringing their vision to life.

User Testing

We'll benchmark the current user experience of your platform to understand how your users think, whilst identifying improvements that will provide a better user experience and information architecture.

Platform Roadmap

Organising your priorities into a 12 month roadmap enabling a rolling delivery of enhancements that will keep your users engaged and along for the journey.

Recommendations and Report

We'll collate all of the research and recommendations into a series of reports that clearly detail the research undertaken and the actions required.

Contact us about user experience

Get in touch to book a meeting, discuss your needs or just to have a chat!

Our Customers

Some of Our Customers

National Savings and Investments
Office for Budget Responsibility
East Herts Council
Stevenage Borough Council
reading borough council logo
Blackburn with Darwen Borough Council logo