User Experience

Building platforms your users will love to use

Our User Experience Services

Platform Discovery

Unlock your platform's potential with an in depth audit and analysis of your users' behaviours and journeys. Our research and recommendations will help you design a roadmap of real improvements. 

Stakeholder Engagement​​

It is vital to listen to, and understand, your stakeholders' priorities and frustrations. In our workshops, interviews and surveys, it's our goal to discover your true business priorities and platform goals. 

User Research

Learn how to improve your end users' current experiences by revealing their voices with our surveys and workshops, designed to help you understand the personas of your users and their demands for your platform.



User Testing

We challenge your users to really engage with your platform through workshops and activities that put your IA and the user experience to the test. This provides a clear understanding of how your users think and interact with your platform, ultimately providing the insights needed to improve your IA and user experience. 

UX Strategy

Having researched, analysed and evidenced your platform's performance with the priorities of your users and stakeholders at the core, we create a detailed plan to guide you on delivering your vision in line with your brand and values.


Keri Harrowven - User Experience Lead

Creating a great user experience requires engaging your stakeholders and users. Through our in-depth research and testing, we offer a comprehensive platform discovery that includes a UX strategy, helping you to build platforms that combine business objectives with user needs at the core. 

"Invuse provided an excellent service. Clear information was provided on methodology and what would be provided as part of the service. Jamie and the team completed a detailed accessibility audit, including fixes for the issues identified."
Invuse Customer

Our integrated approach to User Experience

Every project we work on is different, but whatever your needs we will apply the same best practice approach to ensure we consistently deliver success for you and your users.

So how does Invuse ensure ALL user needs are met through research?

Here’s how…

  1. We carry out user interviews/testing sessions with assistive technology users
  2. We create specific measurables for KPIs
  3. We assess all documents/PDF structures
  4. We engage with users that have never accessed the website
  5. We engage with councillors
  6. We aim to have face to face interactions with audiences
  7. We create a digital evolution roadmap
  8. We ensure consistent end user engagement

Contact us about user experience

Get in touch to book a meeting, discuss your needs or just to have a chat!

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