Privacy Notice

1. Introduction

Invotra (ICO registration ZA240379) (“Invotra”) takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact: 

Our Privacy and Protection of Personally Identifiable Information Policy and Data Protection Policy have been developed in line with the requirements of the 1995 European Union Data Protection Directive (Directive 95/46/EC) and the General Data Protection Regulation (in force from 25 May 2018) and applicable national law.

2. What personal data do we collect?

We will collect data about you when you interact with us, either through our website, product or services. The personal data we collect and process includes; 

• name;
• username and password;
• home or work address, email address and/or phone number;
• job title;
• payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us;
• personal data related to the browser or device you use to access our website;
• internet browser and operating system; 
• information on how you use our website; and
• any other personal data you provide.

We want to make it clear that we will never share or sell your data with third parties unless prior explicit consent is obtained beforehand. We want you to feel secure when using our website and associated services and we are committed to respecting your privacy.

3. How do we use this personal data and what is the legal basis for this use?

We will store and process the data listed above for the following purposes;

• with your express consent to respond to any comments or queries we may receive from you, about our website, products or services;
• to monitor the use of our websites and online services. We may use your information to help us check, improve and protect our content and websites, both online and offline, in accordance with our legitimate interests; 
• we may use information you provide to personalise communications to you in accordance with our legitimate interests. 

4. With whom and where will we share your personal data?

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements.

We may also share your details with the below third-parties; 

• One of our sister companies, if necessary to do so to provide you with the information/service you require; and
• search engine and web analytics. 

Personal data may be shared with government authorities and/or law enforcement officials if required, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.

5. How long will you keep my personal data?

In accordance with all Applicable Laws and Regulations, we will not keep your personal data for any purpose longer than necessary to fulfil the original purpose.

If you are a customer, we will keep your personal data for the length of any contractual relationship you have with us and after that for a period of up to 7 years. 

In addition to this; 

• If you choose to opt-out we will remove all personal data we hold relating to you, which you registered with us, within one calendar month of receiving the request. Provided there is no legitimate business reason for us to retain this data. 

6. Where is my data stored?

The personal data that we collect from you will be stored securely on our servers in the UK. This is outside of the European Economic Area (EEA) and is processed by staff outside of the EEA. 

Further information on this can be obtained through our Compliance Team at marketing@invotra.com

7. What are my rights in relation to my personal data?

As a data subject you have the right, with some exceptions, to request; 

• copies of any personal data that we hold on you; 
• the right to ask us not to process your personal data for marketing purposes;
• the right to request amendments to inaccurate or incomplete data that we may hold on you; 
• the right to withdraw consent to us processing your data at any time; and
• the right to request the erasure of any data that we hold on you. 

8. Where can I find more information about Invotra’s handling of my data?

Should you have any queries regarding this Privacy Notice, about Invotra’s processing of your personal data or wish to exercise your rights you can contact Invotra’s Compliance Team using this email address: 

If you are not happy with our response, you can contact the Information Commissioner’s Office: https://ico.org.uk/

9. How we collect data

We collect information directly from you or via a web form. Other forms of data collection that we use include; 

• Website Cookies – cookies are small files of information that save and retrieve information about your visit to our site, such as how you entered our site, how you navigated through the site and what information was of interest to you. This information is collected to help develop the website and associated services. For more information on the website cookies please contact us via marketing@invotra.com or view our Cookie Policy. 
• Social Media Bookmarking Sites – Our website links to our Social Media Platforms which are third-party sites. We do not control the way these sites use your information and if you choose to access these sites using the links provided, the operators of these sites may collect information from you that may be used by them in accordance with their privacy policies, which may differ from ours. You should read their privacy policies carefully to find out what happens to any information that is collected by these services when you use them.