Our customers

“Invuse came to the project with an open mind and quickly created a good plan with the TNA team. The collaborative approach worked well and helped us to get useful, actionable insights in quite a short period of time."

Tom StorrarHead of Web Archiving

“Our previous SEND local offer website had multiple challenges and was difficult to navigate for the SEND families that needed it the most. Invuse have supported us to understand the needs of users and professional teams, and translate these into a modern digital service that helps people to find the right local information, whatever their circumstances. Working as a blended team enabled us to build a new service that meets usability and accessibility standards and best practice, on a collaborative open-source platform that means we can share the work we have done with other local authorities.”

Nicholas WardEssex County Council’s Lead Service Designer

"The manner with which the team liaised with us was amazing. We were kept up to date throughout the whole process, meetings were arranged quite quickly and as the team were very approachable we were made to feel comfortable and understood the process form beginning till end of the project."

An Invuse Customer

“Working with the teams involved has been incredible. Their passion and buy-in with our vision was what made the whole journey, from procurement to delivery, completely seamless. The transparency and communication back to our team is why we have been able to launch a successful and efficient resident-focused platform."

Anthony TyremanRedcar and Cleveland Borough Council

Working with Invuse was a breath of fresh air. They were professional throughout the whole process, had a vast wealth of knowledge and experience which they were more than happy to share. The team made us feel at ease and we feel we have built a great working relationship hence why they are now our first point of contact for any issues we may have, further advice we might need and for any further work we may be able to procure them for.

Blackburn with Darwen Borough CouncilWebsite Team

"It has been a real pleasure working with Invuse on this! You have been thoroughly professional and insightful throughout this project. It has been incredibly refreshing to work with your outstanding skills to deliver exactly what we needed, in the timescale and budget we set!"

Sam ShepherdProgramme Manager: Local Communities, West Berkshire Council

"Invuse provided us with the insights we needed for a resident-first website. The guidance, research and the reports that were delivered have meant that we are able to make services and information easier to access so customers can get on with their lives."

Jodie JonesCustomer Experience Delivery Lead at London Borough of Barking and Dagenham Council

“The enthusiasm, professionalism and expertise that the whole Invuse team brought to this project made it an absolute pleasure to work with you all. Thank you for delivering such a robust and comprehensive piece of work to schedule.”

Sue ButterworthProgramme Officer for Healthy Communities, West Berkshire Council

“Ryan and the team were great at supporting the developers when it came to fixing certain issues as there was no internal resource that could help. They were also very patient with me when I wanted the data displayed in a different way to make it easier for us to work through the areas of failure. The results were a great piece of insight that I could use internally to support our need to make our website accessible for all.“

Sarah ZamaWokingham Borough Council

“The project taken on by Invuse was a culmination of a great working relationship, professional insight and shared knowledge of WCAG regulations, a higher level understanding of accessibility and our responsibility towards our residents. The team at Invuse was helpful, friendly, available at any time and able to provide advice and resolutions throughout the project.”

Blackburn with Darwen Borough CouncilWebsite Team

"Enjoyed the recent sessions. Loving the work exploring the global impact of the requests and needs rather than them being laser focused on purely what our request is."

An Invuse Customer