UX Researcher

Invuse – the new name for Invotra Consulting  -is part of Invotra Group, who provide digital communications services and products to organisations across the UK and US. They are leaders in digital communications and provide innovative services for the public sector including 47 % of UK Civil Servants as well as organisations throughout the NHS.

We are extremely proud of our culture and working environment. We are innovative and transformative, continually challenging ourselves to develop new and better services.

Working at Invuse means you’re part of a fun, inclusive, nurturing, vibrant team of ambitious individuals. You will be a valued member with great career progression opportunities where openness, transparency and fairness are expected of everyone.

We are committed to offering equal employment opportunity.

UX Researcher​ role:

Invuse is passionate about advocating for the voice of end users, helping organisations understand their user demographics and the varying challenges, motivations and wishes that come with each type of user. We work with customers across the UK Public and Private Sectors to deliver innovative user research and discovery projects, providing an evidence base and development roadmap to create or evolve digital services that better serve their target audiences and meet business objectives.

The UX Researcher will work as part of the wider delivery team to engage with both existing and new customers to help research, gather and analyse requirements for supporting the design and development phases of new digital platforms. As part of this role you will be expected to lead both user research and business analysis phases with stakeholders and end users that help customers inform their decision process for evolving existing services or building new digital services.

You will support our customers by introducing new developments and functionalities into their existing SaaS cloud-based intranet, provided by our sister company, Invotra Limited. You will engage with product owners, end users as well as our internal product and design team. To create product specifications and success criterias before projects are handed over for technical implementation.

You will work closely with a delivery team of UX Designers, Product Owners, Service Designers and Business Analysts to support customers designing and building innovative digital platforms based on research and data.

Job specification:

  • Plan, design, and conduct user research to focus on user needs and stakeholder requirements

  • Work with our consultants to deliver and support user research, stakeholder interviews, user journey mapping, scenario testing and persona development

  • Contribute to the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing

  • Support customers with research and analysis that target both internal and external audiences

  • Conduct research activities gathering product requirements, prioritised using MoSCoW or equivalent

  • Work with customer IT and Business Management to develop an accurate understanding of business needs and feasible solutions

  • Translate requirements and concepts into wireframes, prototypes, and user flows using software such as InVision, Sketch, Adobe, or equivalent

  • Analyse results and confidently present your findings and designs to customers and internal audiences

  • Present findings, business recommendations, user insights and related design to project stakeholders at all levels

  • Work collaboratively within a multidisciplinary team, including web developers, UX researchers and project managers

  • Suggest creative ways of improving approaches to existing services and ideas for new services

  • Create presentations that demonstrate solutions and the value proposition they provide against a customer’s requirements

  • Compile a comprehensive set of required capabilities from client stakeholders for use in building out value and options for solution packages, as well as pricing

  • Develop “trusted advisor” relationship with stakeholders through effective communication and efficient, quality execution on projects

  • Contribute towards our growth and expansion efforts by helping us build a business network and increase brand recognition

Minimum Experience Required:

  • Strong, confident communicator, with excellent written, verbal and presentation skills.

  • Solid and proven consultancy skills

  • Good listener and empathetic with customers to help understand their requirements

  • Understanding of gathering business requirements and translating them into user stories/functional specifications

  • Innovative and creative approach to understanding customer requirements

  • Knowledge of qualitative and quantitative user research methods, including user requirements gathering

  • Confident working in a digital professional services  environment

  • Open, flexible and adaptable mindset and able to work in a fast moving environment

  • Familiar with digital communications platforms and the concept of an intranet

Minimum Required Qualifications:

A Level English (or equivalent) Grade A-C


Degree in HCI/Usability/Cognitive Psychology or related experience.

Nice to haves:

  • Experience with intranets

  • Experience working with UK Public Sector

  • Experience with the UK Government Government Digital Service Standard (GDS)

  • Some experience with NHS Digital Identity standards

  • Knowledge of Google Analytics or equivalent

  • Knowledge of best practice and experience working with users of assistive technologies

  • Experience of InVision, Sketch, Adobe or equivalent would be an advantage

  • Business analysis skills including application of best tools and techniques for a given situation

Salary and benefits: 

  • £40-£43k (OTE £55k)

  • Employer Assistance Programme

  • Enhanced Annual Leave

  • Hybrid Working

  • Competitive Remuneration

  • Fun, vibrant culture

  • Excellent career development and progression opportunities

Strictly no agencies

To apply for this role, send your CV across to jobs@invotra.com and quote ‘UX Researcher’ in the subject line, or complete the form below.

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