Business Analyst

About Us:

Invuse is part of 44B, a group of companies who provide digital communications services and products to organisations across the UK and US. They are leaders in digital communications and provide innovative services for the public sector including 47 % of the UK Government, as well as organisations throughout the NHS. 

We are extremely proud of our culture and working environment.  What we do is innovative and transformative and we continually challenge ourselves to develop new and better services.

Working at Invuse means you’re part of a fun, inclusive, nurturing, vibrant team of ambitious individuals.  You will be a valued member with great career progression opportunities where openness, transparency and fairness are expected of everyone.

Our mission is to connect the dots between users’ needs and organisation’s objectives. By giving users and stakeholders a voice, we enable our customers to deliver quality, inclusive digital experiences designed with people at the core.

We are committed to offering equal employment opportunity.

Business Analyst Role:

As a Business Analyst you will work as part of our User Experience team to help customers design, develop and evolve their digital communications platforms. You will conduct research and analysis in order to help customers identify their business problems, before working closely with stakeholders and end users to design a strategy that helps them overcome their challenges and deliver quality inclusive experiences through digital services. 

As part of your role, you will help customers improve processes, products and services by combining user research with data analysis. From this work you will support customers in identifying and prioritising requirements to form implementation plans that help bridge the gap between business’ digital objectives and end user needs to improve the experience for all end users.

Job Specification:

Roles & Responsibilities

  • Help identify stakeholders and host interviews workshops on research projects

  • Lead requirements gathering and product specifications for website and intranet development projects 

  • Ensure that the Business Requirements are analysed fully, with appropriate engagement from the business teams including a full review of current process

  • Prioritise research findings using MoSCoW to help build a 3, 6 and 12 month roadmap for customers to implement post research 

  • Define success criteria for each phase of customer projects

  • Help identify stakeholders and host interviews workshops on research projects 

  • Support customer to complete ROT analysis of their content, provide advice on content design and best practices to create accessible digital content

  • Leading on intranet onboarding projects to help design, configure and train new customers based on their business requirements 

  • Create product and research documentation to help customers understand and utilise outputs from our projects 

Minimum Experience Required:

  • Strong, confident communicator, with excellent written, verbal and presentation skills

  • Excellent attention to detail

  • Good listener and empathetic with customers to help understand their requirements

  • Understanding of gathering business requirements and translating them into user stories/functional specifications

  • Innovative and creative approach to understanding customer requirements

  • Confident working in a digital professional services  environment

  • Open, flexible and adaptable mindset and able to work in a fast moving environment

  • Familiar with digital communications platforms and the concept of an intranet

Minimum Required Qualifications:

A Level English (or equivalent) Grade A-C

Nice To Haves:

  • Experience with intranets

  • Experience working with UK Public Sector 

  • Experience with the UK Government Government Digital Service Standard (GDS)

  • Some experience with NHS Digital Identity standards

  • Knowledge of best practice and experience working with users of assistive technologies 

  • Experience of InVision, Sketch, Adobe or equivalent would be an advantage

  • Business analysis skills including application of best tools and techniques for a given situation

Salary and Benefits: 

  • £30,000 pa ( + bonuses)

  • Enhanced annual Leave

  • Hybrid working

  • Fun, vibrant culture

  • Social events

  • Excellent career development and progression opportunities

To apply for this role, complete the form below, or send your CV across to and quote ‘Business Analyst’ in the subject line.

Apply Now:

Strictly no agencies.

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