Business Analyst (Public Health Sector Digital Communications Focused)

About Us:

Invuse is part of the Inv Group of companies who provide digital communications services and products to organisations across the UK and US. They are leaders in digital communications and provide innovative services for the public sector including 47 % of the UK Government, as well as organisations throughout the NHS.

We are extremely proud of our culture and working environment. What we do is innovative and transformative and we continually challenge ourselves to develop new and better services.

Working at Invuse means you’re part of a fun, inclusive, nurturing, vibrant team of ambitious individuals. You will be a valued member with great career progression opportunities where openness, transparency and fairness are expected of everyone.

Invuse strives to always represent the voice of end users to bridge the gap between what end users need and what organisations want.

We are committed to offering equal employment opportunity.

Business Analyst Role:

As a Business Analyst you will work as part of our User Experience team to help customers research, design, develop and evolve their digital communications platforms for both staff and public facing services. You will work closely with our teams to help take our learnings from working with the UK Public Sector over the last 10 years, into the health sector to support and drive innovative change to improve the services provided to their audiences.

You will conduct research and analysis in order to help customers identify their business problems, before working closely with stakeholders and end users to design a strategy that helps them overcome their challenges and deliver quality inclusive experiences through digital services that are built for end users, with end users.

You will help customers improve processes, products and services by combining user research with data analysis. From this work you will support customers in identifying and prioritising requirements to form implementation plans that help bridge the gap between business’ digital objectives and end user needs to improve the experience for all end users.

How Success is Measured:

Accurate data gathered leading to streamlined processes and successful project completion
Insightful reporting
Customer/ Stakeholder satisfaction
Gather business requirements and translate them into user stories/functional specifications

Job Specification:

Roles & Responsibilities

Help identify stakeholders and host interviews workshops on research projects in the health sector
Lead requirements gathering and product specifications for website and intranet development projects
Understanding of the healthcare sector and the specific processes and systems used within NHS Trusts and the wider health sector.
Ability to communicate effectively with stakeholders from different backgrounds, including patients, healthcare professionals, and IT staff, to gather requirements and ensure that solutions meet the needs of the business
Work with our sales and marketing team to share our story and expertise tailored to the health sector
Ability to analyse data from multiple sources and use it to inform decision-making and improve the experience for users/staff
Prioritise research findings using MoSCoW to help build a 3, 6 and 12 month roadmap for customers to implement post research
Define success criteria for each phase of customer projects
Support customer to complete ROT analysis of their content, provide advice on content design and best practices to create accessible digital content

Minimum Experience Required:

2+ years experience working with or in the health sector with a focus on technology
Strong, confident communicator, with excellent written, verbal and presentation skills.
Excellent attention to detail
Good listener and empathetic with customers to help understand their requirements
Innovative and creative approach to understanding customer requirements
Confident working in a digital professional services  environment
Open, flexible and adaptable mindset and able to work in a fast moving environment
Familiar with digital communications platforms and the concept of an intranet